returns & exchanges
Requests for exchange must be made within 7 days of receiving your order via email to info@mochisu.com.
Returns will only be accepted if items are returned unworn, with the original sale tags attached and in the condition that they were received.
Refund will be issued to your original payment method.
Returns are processed within 7 business days of when we receive your package.
Shipping costs are not refundable.
The customer is responsible for shipping cost.
A copy of the original invoice or an order number is required for any refunds.
We strongly recommend that you ship your package with a carrier that will provide you with a tracking number. We are only able to issue refunds on merchandise we receive, and will not be held accountable for lost packages in transit.
If the wrong merchandise was shipped to you please contact us within 7 days after shipment date and we will ship the correct item and refund your return shipping cost.
Please note that we are unable to offer returns or exchanges on sale items, unless an item is faulty.
Returns will only be accepted if items are returned unworn, with the original sale tags attached and in the condition that they were received.
Refund will be issued to your original payment method.
Returns are processed within 7 business days of when we receive your package.
Shipping costs are not refundable.
The customer is responsible for shipping cost.
A copy of the original invoice or an order number is required for any refunds.
We strongly recommend that you ship your package with a carrier that will provide you with a tracking number. We are only able to issue refunds on merchandise we receive, and will not be held accountable for lost packages in transit.
If the wrong merchandise was shipped to you please contact us within 7 days after shipment date and we will ship the correct item and refund your return shipping cost.
Please note that we are unable to offer returns or exchanges on sale items, unless an item is faulty.
